experiential offers specialist hotel consultancy services to hotel owners, operators, developers and investors, or those wishing to become involved in the hotel and hospitality industry.



The list below sets out our areas of expertise:-

 

Strategic & Business Development

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• Business turnaround

• Change management

• Concept planning

• Development strategy

• Due diligence

• Investment appraisal

• Joint ventures

• Market entry and exit

• Master planning design

• Organisational development

• Strategic planning

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Hotel & Asset Management

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• Asset management

• Benchmarking performance

• General management

• Hotel management contracts

• Hotel operator relationship management

• Hotel operator selection

• Integrated resorts

• New hotel openings

• Receivership

• Resort Owners and Communities

• Resorts

• Shared ownership (condominium, timeshare, fractional)

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Operations & Process Improvement

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• Business systems knowledgebase

• Internal controls

• Labour management systems

• Outsourcing

• Performance management

• Process design

• Process improvement

• Procurement

• Quality management

• Standard operating procedures

• Total account management

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Finance, Legal & Compliance

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• Finance

• Franchisee and relationship management

• Legal affairs

• Private label service agreements

• Valuation advice

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Sales, Marketing & Revenue Optimisation

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• Brand management

• Distribution channel management

• Pricing

• Revenue management

• RFP and tender management

• Sales and marketing management

• Segmentation analysis

• Service strategy and skills

• Tour operator contracting

• Tourism development planning

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Customer Experience & Hospitality Services

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• Boutique hotels

• Customer relationship management

• Customer service improvement

• Destination management

• Golf course, marina and other recreational facilities

• Food and beverage management

• Room management

• Spa contract management

• Spa health and fitness management

• Spa operator selection

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Technology & Digital Transformation

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• Application programming interface (API) technologies

• Booking engine selection

• Central reservation systems (CIS)

• Content management

• E-commerce

• IP telephony, WAN, VoIP, HSIA, WiFi

• IT strategy and investment planning

• Mobile phone application technologies

• Property management systems

• Web site development

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Human Resources & Leadership Development

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• Human resources

• Leadership development

• Management development and training

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Real Estate & Design

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• Design reviews

• Development and refurbishment

• Engineering audits

• Interior design

• Renovation programme management

• Site development

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Sustainability & Environmental Management

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• Environmental management

• Sustainability